Contact DMD shop - Customer Service and Support

Products

What types of products do you offer?
We offer products focused on well-being and relaxation, including heated massage masks, designed to improve visual health and provide a relaxing experience.

Are your products guaranteed?
Yes, all our products come with a 12-month warranty. In the event of a defect, we will be happy to assist you with an exchange or refund.

Orders and Payments

What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express) and via PayPal. All payments are secure.

Can I change or cancel my order after I place it?
If your order has not yet been shipped, you can modify or cancel it by contacting us at contact .dmdshop .fr @ gmail .com . After shipment, it will no longer be possible to modify the order.

Delivery and Shipping

What are the delivery times?
We usually deliver your orders within 3 to 7 business days depending on your location. In case of delay, please do not hesitate to contact us.

How do I track my order?
You can track the status of your order in real time via our order tracking page . Simply enter your order number to get the information.

What are your delivery costs?
We offer free shipping on all orders over €50. For orders below this amount, standard charges apply.

Returns and Refunds

What is your return policy?
You can return any product within 30 days of receipt, provided that it is unused and in its original packaging. To initiate a return request, contact us at contact .dmdshop .fr @gmail .com .

How long does it take to receive a refund?
Once your return is received and inspected, we will process your refund within 5 to 10 business days .

Customer Support

How can I contact you?
Our team is available to answer all your questions. Contact us via:

What are your opening hours?
Our customer service is open Monday to Friday, 9am to 6pm .

Additional questions

I didn't find my answer. What should I do?
If you have not found the answer to your question, contact our customer support via our contact form , or by email at contact.dmdshop.fr@gmail.com . We will answer you as soon as possible.